E-business is a new frontier for buying and selling in the New Economy.
To date, little attention has been paid to how trust and e-loyalty are
developed in e-business contexts, especially with reference to
cross-cultural differences. Consumer trust and loyalty have long
histories as vital elements of building successful businesses.
This research aims to move beyond traditional commerce theory and
applications to look at conditions unique to building loyalty and trust
in online environments. Trust and loyalty are complex ideas. The goal
of the research is not to fully redefine these concepts, but rather to
examine specific elements of trust unique to e-business, and recommend
practices that enhance business success.
||(1) Trust Development in E-business
- From a social-psychological perspective, the research will examine
how trust and e-loyalty are built in online environments. This includes
an examination of how relationships are built with customers related to
service providers, products, and the company. The goal is to build a
causal model of e-loyalty where cultural differences are tested for
their differential influences.
||(2) Culturally Sensitive Interface Design
– The user experience will be examined with careful attention to trust
and loyalty-building features that draw from cultural symbols and
styles. Components of this design involve language translation, but go
beyond this to include cultural values, symbols, aesthetics (color,
patterns, shapes), icons, graphics etc. that build a familiar,
supportive experience for consumers.
||(3) Adaptive Designs for Mobility
– As e-business migrates to mobile or wireless technologies (such as
cell phones, Personal Data Assistants, and wearable devices), this
research will investigate how the integrated design of such products
and their interface can build loyalty and trust. Personal, wireless
devices commonly made to fit definite engineering limits present
interface and design challenges (e.g. for space or navigation) to
support the multiple needs posed by diverse cultures and consumer
View the original proposal (84 kb PDF) submitted to the granting agency .